Actual Talent is the talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.

About the client:

Our client is a fast-growing European tech scale-up that is transforming the way consumers manage and optimize their household service subscriptions—particularly utilities such as energy, telecom, and insurance—through a digital platform.

With more than 2 million customers across Europe and a team of 900+ employees, the company is experiencing strong growth and is now launching a new operational hub in Valencia to support its French B2B2C sales operations, helping consumers better manage and reduce their everyday bills.

To lead this strategic expansion, they are looking for a Site Director who will build and scale the Valencia site from the ground up.

This is a high-impact leadership role, offering the opportunity to design and structure the site, recruit and develop teams, and establish strong operational performance while shaping a high-performance and entrepreneurial culture.

The position combines strategy, operational leadership, and team development, with teams expected to grow from 50 to around 100 FTE in the near term.

It is a particularly exciting opportunity for a leader who enjoys building operations in a fast-scaling environment and playing a key role in the international growth of a tech-driven business.

Your Mission

Launch and Set Up the New Site

You will be responsible for establishing the new operational hub in Valencia and ensuring a smooth and efficient launch.

• Support the selection of the optimal facilities (location, layout, contractual conditions and negotiations)

• Coordinate the full implementation of the contact centre infrastructure

• Design the workspace and ensure compliance with local legal requirements

• Manage procurement of furniture, equipment and operational tools

• Coordinate onsite technology and communication setup

Lead and Scale the Sales Production Teams

You will build, structure and develop the production organization from the ground up.

• Recruit, hire and develop managers, trainers and sales experts with the support of HR and Talent Acquisition

• Build strong engagement within production teams and foster a high-performance culture

• Support team leaders in managing and improving daily team performance

• Define bonus plans and performance incentives for managers and sales agents

• Drive employee retention and reduce absenteeism through clear action plans

• Promote the company culture, strategy and vision across all levels of the organization

Drive Operational Excellence

You will ensure the site operates efficiently while continuously improving performance.

• Monitor and analyse production KPIs to identify improvement opportunities

• Define and implement action plans with production teams and management

• Manage capacity planning and operational forecasting

• Monitor margins and operational efficiency

• Ensure best practices in quality standards and sales discourse

• Participate in the monthly performance review committees

You will also work closely with central teams including Training, HR, Operations, Quality, Sales Ops and Workforce Management to ensure the success of the site.

Manage Local Site Operations

As the senior leader of the site, you will also oversee its daily operational environment.

• Manage facilities, equipment, technology and service providers

• Act as the main point of contact with local authorities

• Coordinate with central departments (Finance, HR, Technology)

• Manage site budgets including maintenance, team activities and events

Your Profile

Education

Higher education in Business, Management or a related field is preferred.

Languages

• Must-have: Fluent French and English

• Nice-to-have: Spanish

Experience

Must-have:

• 7+ years managing large B2C or B2B2C call centre operations

• Experience leading large production teams and driving performance

Nice-to-have:

• Experience in telesales environments

• Experience launching new call centre operations from scratch

• Knowledge of energy or telecom sectors

Leadership & Competencies

We are looking for a leader who combines operational discipline with entrepreneurial mindset.

• Strong leadership and people management skills (teams >100 employees)

• Excellent decision-making and results orientation

• High resilience and adaptability in fast-paced environments

• Strong analytical and problem-solving capabilities

• Excellent communication skills (written and verbal)

• Collaborative mindset and ability to work cross-functionally

• Growth mindset and comfort working in a scale-up / startup environment

What is offered:

International environment

Work in a diverse and inclusive environment with colleagues from more than 40 nationalities.

Career growth

Real opportunities to develop your leadership and grow within a fast-scaling organisation.

Competitive compensation package

Including performance-based incentives and long-term benefits.

Continuous learning

Access to training programs to develop your technical, language and leadership skills.

Hybrid working model

Enjoy 2 days of remote work per week.

Legal & tax support services

Access to professional advice to help manage administrative and legal matters with ease.