Customer Service Coordinator

Winid is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.

About the client:

A global company focused on luxury beauty products. The company prioritizes sustainability and community support. Combining artistry, science, and a deep understanding of their customers' desires to create products that are effective and offer a luxurious experience, enhancing both beauty and well-being.

Job description:

The main purpose of this role is to manage the order to invoice process for the UK domestic market,
and to provide support and cover to other markets according to requirement. The CS coordinator will
receive orders into the system, will work with Logistics providers to ensure on-time delivery, will be
responsible for accurate invoicing and resolving customer claims.

Knowledge and experience:

• Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players
• Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
• Liaising with 3PLs, Sales team and customers regarding order queries
• Dealing with stock issues effectively
• Actively seeking improvement on logistics processes to reduce cost
• Identifying and resolving shipping issues and creating best practice
• Responsible for setting up and creating new lines with customers
• Ad hoc activities to support Supply Chain and the wider team
• Microsoft Dynamics experience usefu

Necessary requirements:

• Knowledge of the logistics flow and process within an FMCG busines
• Strong organizational and time management skills
• Analytical and accurate
• Problem solving and ‘can do’ approach
• Excellent knowledge and use of Microsoft Office applications – Word, Excel, PowerPoint and
• Outlook